The theme of the presentation is that happiness breeds happiness. With all the stress that upgrades and patches bring, there are many issues that you are unable to influence, such as deadlines, conflicts and resourcing. Join us and learn a simple way to ease the stress of these situations, by adhering to process best practice and following the process stages, from being prepared, thorough evaluation and planning, all the way to go-live and post-live support. We will also show how using Original Software’s Quality Management platform can make this process a lot simpler as well as a lot less stressful.